Overall

Stayed at Treasure Island From April 9 to 16, 2005. I was very disappointed in the hotel front desk service. We were there for my grandmom's 80th birthday. We were suppose to have connecting rooms, smoking etc. We checked in on Saturday. They put us on different floors. I was told that the next day we would get our connecting rooms. The girl just told me that to shut me up I guess. The next day they moved us but still did not give us connecting rooms. We were three doors apart. This was a special occasion for us. They did nothing to try and help get us connecting rooms. They did not want to hear anything. I was very disappointed in the service or trying to meet our request. The second thing that was not right. My cousin has diabetes, her sugar counting machine broke. She ordered another one and had it shipped to the hotel. She was charged a $6.00 handling fee for having the machine delievered to the hotel. I was not happy with this place. There are so many other Hotels pick another one.

Atmosphere

Convenience

Safety

Value

5 June 2005 | A Yahoo! User

You have found this review helpful.