Overall

Toscana’s on DameSstreet What a disappointment! I made reservation on a Tuesday to make sure we could get a table for 3 on Saturday night at 9:00. The woman who took my called told me no problem a table for 3 was reserved on my name. I should have asked for her name but I just trusted her. Big mistake! When I got to the restaurant it was a cow market. Too many people waiting for a table at the 9:00 seating. It makes me wonder how a chef can prepare so many starters and main course at the same time and get high quality. At least 30 people were seating down for their meal. It felt like I was on a Q at McDonalds. I could not get the meaning of truly Italian dining experience idea. When I told the manager I had reservation for 9:00 he could not found my name on the list. I just could not believe it! He was very unprofessional and made us wait a long time to only say that he could give us a table for 40 minutes. I got so mad and I was about to give him a piece of advice. My friends pulled me on the side and asked to get out of that fast food Italian. We were very angry with the treatment we received from the manager. Left the place so mad at the incompetence of the Toscana’s manager and staff. I will never go back there and I will tell all my about my experience. I ended up going to the Chameleon in Temple Bar where I met lovely staff who treated us like customers should be treated and had a lovely dinner experience. I think it is about time for us Dubliners to get our dignity back. What is going on with this 2 seating dining??? I think I had enough of unprofessional staff and rude managers who think they are doing us a favor by being polite. Enough!... Regards, Zaira

18 December 2006 | A Yahoo! User

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