Westin Resort & Spa Cancun: Reviews

Overall

We were in the ocean front room. A bit small for 2 adults and 2 kids. But it was okay. It was nice to have a marble floor. They kept the place clean. The beds were confortable. No smell of any kind. The bathroom plumbing needed a little fixing. Had to ask for extra shampoo and conditioner ever day. They should realize this especially becasue people are at the beach/swimmimg pool the whole day. You go through a lot of shampoo and conditioner. They were good in providing extra stuff but you had to remind them every day. Also ,remind them to make-up the room every day. But things were taken care of. Staff was friendy and helpful. Check-in and out was quick and without problems. The bill was correct. The breakfast was a bit expensive US$11 per person. If you are a vegetarian better to go and eat in the mall or in downtown. Do not eat at Come and Eat place in the mall. Food service at the pool side was good. You have to remind the waiter because they sometimes forget your order. Prices for pool side food are okay. They try to arrange a friendy water volleybay game. There is a ping pong table. Tennis court and miniature golf. Decent gym. All in all would not mind going back to the same hotel but would stay in the towers in a room with balcony facing the ocean. They have two swiming pools. We liked the pool in the old hotel not the Towers pool. The beach is decent and clean. AFter about 3PM the beach is covered by the hotel shadow. We liked this.

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