The Westin Resort & Spa Cancun: Reviews

Overall

i have always thought of sheraton cancun as a "resort" as it claims to be. but my recent experience proved that to be hoax. the refrigerator which they have did not work at all. i called the hotel front desk and i was promised a prompt repair. three times i called, three times they promised. still nothing happened. the bathroom smelt because the fan stopped working. food which was plentiful but pricey and not that tasty. their octopus felt like chewing gums after the taste was gone. their shrimps were cold (this was not the desert). the window was loose and at nights it made terrible noise as the metal window frames were banging together. with my previous experience with the refrigerator, i decided to fix it myself with some folded paper stuffed tight between the frames and that worked. oh, by the way, with the weather in cancun 80-85degree, our hotel room air conditioner was not working. i would not go there if i were you.

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