Very disappointing
I was very dissapointed in my stay at The New Otani Hotel and Garden. I was directed to the wrong room twice, and when i finally did receive the correct room, what I found was mold in the bathroom, a dirty carpet, an unneatly made bed and a lack of toiletries in the bathroom. The service I recieved during my stay was minimal and I have never been treated so poorly by a hotel staff.
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