Kyoto Grand Hotel and Gardens: Reviews

Overall

I have never been so disappointed in a hotel ever! Yes, this is a 3 /2 star hotel (Expedia ranking) however it is a 3 1/2 star out of 10!

I don't even know where to start! (However, I am glad I took pictures to back up my claims)

·Mold in the bathroom
·Filthy carpeting
·Melted carpet from an iron
·Moldy drapes
·Dirty sheets - crumbs
· Housekeeping walked into my room w/o knocking twice! On 2 different occasions (Used a master key)
·Totally uncaring staff - numerous times at the front desk
·No answer at room service during posted operating hours

However, the most insulting issue that I had was when I was told that I could not change rooms because I was at a "Negotiated price" and that was the rooms that they offer at that price!

WHAT?

It's not like I was asking for an upgrade! All I wanted was a clean, comfortable & safe room! Is that too much to ask? (Even at a discounted rate?)

I tried numerous times – unsuccessfully to contact a manager during my stay only to be told that they were “Unavailable” and that “Someone will be in contact with you soon” Unfortunately, no one bothered to contact me during my stay.

There is a reason the price is so low - Caveat emptor!

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