Hyatt Regency Birmingham: Reviews

Overall

I recently went there with my girlfriend as one of her presents for her 30th birthday. I booked a "club king room". But the service was awful... Hardly the quality of a 2-star hotel for the price of a top 4-star hotel: a needle on the floor in the room (better not to walk without shoes), a few suspicious stains on the floor… However, the worst was to come. In the evening, we asked for the breakfast to be delivered in our room. The next morning the room service did not show up at the expected time... After 20 minutes I kindly called them to ask what they were doing. They said they would come in another 20 minutes... Once again nobody came... Nobody even called to tell what was going on... After another call and yet another 20 minutes (= 1-hour delay if you are still with me…), it was then high time to check out. I finally mentioned the problem at the reception while checking out. They apologised but said they could not do anything about it. Thank you very much. A so-called luxury hotel which is actually a bit short of luxury as far as the service is concerned. If you intend to go to the Hyatt Regency Birmingham for a special occasion, think twice.

Service

Cleanliness

Value

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