Average user rating: ![]()
Ghetto city.......Its your money, save it,,,,,sleep at a campground
6 June 2005 | throw420ksYou have found this review helpful. | Report Abuse
As a lifetime resident of Michigan I am ashamed of what has become of metro Detroit. How any area could become so neglected is beyond belief. For the last 8 years my wife has had a monthly appointment at a downtown hospital. We usually come into the Detroit area and stay in one of the hotels in the suburbs. Last week we decided to stay at the Pontchartrain. It seemed very little had been updated since our last stay there seven years ago. The Hotel is dark and depressing. The rooms are worn and outdated, with the paint coming off the ceilings, the wallpaper coming loose and the entire hotel taking on a musty odor. The help were friendly and the Valet parking adequate, though expensive. We elected not to eat in the Hotel. In our entire lives this would be the second worst hotel we have ever stayed in. I recommend anyone contemplating staying at the Pontchartrain rethink there choice and stay a few miles out where there are numerous true four star hotels.
6 June 2005 | fbmcmahon@sbcglobal.netWas this review helpful? Yes | No | Report Abuse
my mother came for a conference with a large group from Europe. I called the hotel to send amenities. they told me call back 8 hrs later. I called later 8 times they did not even listen, they said they are busy. 4 days my mom stayed I could not be connected to her room. Once I called, I gave the name, the operator left the phone, but not transferred me. Meanwhile she paged the maintance, they had a long conversation and I heard every problems they had about the rooms, toilets, elevators, etc. Then 7 minutes later she came back and gave the room number of my guest! Meanwhile even though my guests had cc, they turned their telephones off for the entire group so they could not call or get any phones. I waited for 4 days. meanwhile my mother assumed I never called. The entire group prostested and said they were the worst hotel, but did not even get assistance, messages, or apology.
6 June 2005 | tarkannovaWas this review helpful? Yes | No | Report Abuse
For those who haven't been to Detroit, here's a summary: Take
chicago, board up the first floors of all the buildings downtown, cover the
city with a fine layer of filth and pigeon feathers, set a bunch of cars on
fire and leave them gutted out as public installations, put scaffolding on
everything and leave it for years, allow the cabbies to drink on the job
and turn their meters off to jack customers, then make 1/2 the city
unemployed. So, take that image right there and try to conjure up what any
hotel in this crappy city could possibly be.
There are a few good
hotels near Hart plaza/Windsor tunnel/Greektown: Parthenon and Renaissance.
Unfortunately, they can be a bit pricy. So, if you don't want to pay
$300/room, you're stuck with the other options, one of which is the
Pontchartrain. Our keys stopped working twice, we had to wear earplugs to
muffle the horrible constant plumbing noises through the ceiling all night,
their elevators got stuck on a friday night with about 50 people waiting,
and their bar makes a really terrible bloody mary. so, if you need to be
close to hart plaza or the convention center, it's an affordable
option, but don't expect much class.
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