Hyatt Regency Century Plaza Hotel: Reviews

Overall

I was expecting great things from this hotel, especially for the price and the fact it was a Westin Hotel. My stay around the Easter weekend turned out to be the worst hotel experience ever. First I had to change rooms with the construction noise across the road. The room I then ended up having on the other side of the hotel had so many problems and staff did not care. I had people walk in on me on my second night - they gave another room key out to someone and double booked the room, no apology. I had a phone line that did not work for 3 days and I complained to the reception and concierge several times only to finally be told someone had accidently blocked it. On my last evening I had 4 phone calls from reception from 8.30pm onwards and cleaners asking when I was going to be checking out and had a knock at my door with housekeeping wanting to service my room at 9.30pm. Many other problems with the room and to end off a perfectly awful stay they charged me twice for my stay and took a week to refund it. Never again....

Service

Cleanliness

Location

Value

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