Worst hotel experience ever
I was expecting great things from this hotel, especially for the price and the fact it was a Westin Hotel. My stay around the Easter weekend turned out to be the worst hotel experience ever. First I had to change rooms with the construction noise across the road. The room I then ended up having on the other side of the hotel had so many problems and staff did not care. I had people walk in on me on my second night - they gave another room key out to someone and double booked the room, no apology. I had a phone line that did not work for 3 days and I complained to the reception and concierge several times only to finally be told someone had accidently blocked it. On my last evening I had 4 phone calls from reception from 8.30pm onwards and cleaners asking when I was going to be checking out and had a knock at my door with housekeeping wanting to service my room at 9.30pm. Many other problems with the room and to end off a perfectly awful stay they charged me twice for my stay and took a week to refund it. Never again....
You have found this review helpful. | Report Abuse
Book cheap Los Angeles hotels online. Yahoo! Travel searches over 100 travel sites for the best hotel deals available.
Find the best places to stay and things to do in United States 's most popular destinations.