Mandarin Oriental, Hong Kong: Overview

Hotel class:

User rating:

Write a review

Average std. room/night
£283.19 – £377.79

All hotels in Hong Kong

5 Connaught Rd, Hong Kong, Hong Kong…
More and Maps

Understated luxury, exceptional service and attention to detail mark the Mandarin tradition in Hong Kong. Situated in the Central business district, this hotel has been a favorite of foreign officials and dignitaries since opening in the mid-1960s. As well as being connected to several upmarket shopping centers via air-conditioned walkways, it is only two minutes away from the Star Ferry and the Central MTR station and 50 minutes by car from Hong Kong International Airport. Most rooms have balconies offering magnificent harbor views. Enjoy Chinese food at the hotel's in-house Man Wah restaurant.

Chain: Mandarin Oriental Hotel Group, Type: Hotel

Amenities and leisure activities

Hotel Amenities:

• Laundry/ Dry Cleaning Service
• Barber/Hair Stylist
• Currency Exchange
• Gift Shop
• Common Area High speed Access

Room Amenities:

• Air Conditioning (In Room)
• Newspaper (Free)
• Safe (In Room)
• Coffee Maker
• Balcony/Terrace

Leisure Activities:

• Health Club
• Pool (Indoor)
• Health Spa/Massage

User reviews

Ranked #5 out of 6 (All 5-Star Hotels in Central District)

This is a comparison review of how the Mandarin Oriental Hong Kong ranks out of the six existing 5-Star Hotels in Central/Admiralty, the heart of Hong Kong. \n \nIn terms of service, I believe the best hotels are the Island Shangri-La, then the Conrad and Ritz-Carlton, then the JW Marriott, and finally the Mandarin Oriental. \n \nThe Mandarin, while marketed heavily for their good service quality, is actually the weakest in this area. During my numerous stays there, I had repeated service problems with the faucet and bathtub in the bathroom (took them many many repeated visits to fix, and they would tell me they fixed it when they didn't). The staff was generally unresponsive, and at times rude (perhaps this was due to the fact they were understaffed). There were two staffers - Danny Lai and Chris Knothe - that I had to continually avoid because they were simply unpleasant (and, from what I hear, to other guests as well). \n \nThey also have this general reputation in Hong Kong (to locals) to always want to maximize the rate they are charging the customer (after staying for over 3 weeks there on a visit, and wanting to book a subsequent 2-week visit a few days later, they wanted to charge me 3X the room rate I was being charged on my first visit on the grounds that 'it was high season'. \n \nIn terms of fitness facilities, the best is, hands-down, the Island Shangri-La. Next would be the JW Marriott and Conrad, and then the Ritz-Carlton. Last would come the Mandarin. The Mandarin's gym and pool are not really a 'gym' and 'pool'; the gym is like a backroom attic that was hastily converted, and they stuck in a few treadmills. There is a constant stench/odor in the facilities perhaps due to poor ventilation, and there were times I had to cut my workout short because of the odor. The pool is not really a pool, but more of an extra-large bathtub. \n \nIn terms of rooms, the best rooms are probably found in the Conrad and Shangri-La. Next would come the JW Marriott and Ritz, which have smaller rooms and acceptable decor. \n \nFinally, it would be the Mandarin Oriental, with a somewhat outdated decor, and very boxy/restrictive layout within the rooms. \n \nThe room amenities are average. There are no irons in the rooms, and the daily internet charges are probably the most expensive in all of Asia (about US$25/day). There are no movie channels (HBO/Cinemax). In terms of cost of services (room service, laundry, etc.), this is hands-down the most expensive in Hong Kong (and probably Asia). A simple bowl of wonton noodles is about US$30 including service/tax. If it is room service, tack on an extra 15%. \n \nPATIO HAZARD \n \nThe one thing about every single room at the Mandarin is there is a narrow personal patio in every room. I personally was slightly freaked out by the patio, because the wall is very very low, and I felt it was very easy for a child (or teenager, or inebriated adult) to accidentally fall over the patio to the ground far far below. There is NO barrier or protection at all. The rooms go quite high (24 floors), so I found it quite dangerous. When I first went in, I actually asked to change to a patio-less room, but none exist. If you stay at the Mandarin, this will be a hazard you will have to accept (you can ask to stay on the lowest floor available, which I think is 6th). I would highly advise you prohibit children from entering the room, or at least keep them heavily monitored at all times. \n \nIf you can get into the Conrad, Shangri-La, Marriott, or Ritz, I would highly recommend them.

06 Jun 2005 | A Yahoo! User

Asian Elegance

Mandarin Oriental is an example of perfect blend of east and west elegance and has absolute first class service. While the hotel maybe a bit older than most of the 5 star hotels in Hong Kong, the rooms and other offerings are mostly in perfect condition. For those who are doing buisiness in Hong Kong, the hotel is located in the heart of Central District. Look for hotel's website for internet specials. And a meal in Vongs restaurant on the 25th floor is not to be missed.

06 Jun 2005 | dilbertss

Terrific Lodging

An elegant, refined, subtle experience. Large, well-appointed rooms. The service is efficient & understated. The location is superb--probably the best in Hong Kong. \nSmall indoor pool with well-equiped gym.

06 Jun 2005 | A Yahoo! User